Robitics Support and Pharmacy System Support
Assisted clients with operation and utilization of ScriptPro systems, Including custom pharmaceutical robotics and pharmacy system infrastructure.
- Answered Problem calls and tracked issues to completion.
- Used remote connection methods to edit customer robotics environment running on various windows OS’s from Windows NT to current.
- Regularly worked with major pharmacies as well as their host systems to ensure that proper data was transmitted and received by our automated pharmacy robots.
- Maintaining and editing SQL Databases.
- Dispatching and working with traveling technicians to troubleshoot and resolve issues.
- Regular training of customers on how to best use and utilize the pharmaceutical robots.
- Attained DOD and NIH Security Clearances to work with high profile military and government-based pharmacies.
- Regularly worked in Seible (Oracle) CRM software suite updating customer records and project notes.
- Monitored and implemented transactional certificates (PKI,SSL and PCI-DDS) so pharmacies complied with both HIPPA and Data Security Standards.