Ryan Russell

Full-stack Web Developer

College Educated software and web developer with over 8 years of technical support experience looking to use my creativity and communications skills to write and develop content that defines innovation and positively effects lives. I would like to bring my passion for people and technology to a company that is dedicated to making lives easier through technical innovation.

Currently looking for New opportunities.
Currently looking for something in the Kansas City area, however would consider relocation to a neighboring Metropolitan area. (St. Louis, Omaha, Des Moines etc. . . )


Missouri Western State University
Bachelors of General Education: Specialties in Video Production and Public Relations
  • Completed a bachelors of General Education with two specialties (majors).
  • Studied and worked with all aspects of video production. Specialized mainly in elements of Post-productions (Video and Sound Editing)
  • Studied public relations as it relates to image control, media presence and audience engagement.


10/2018 - Present

Freelance web developer

I am currently working Freelance as a web developer.

  • Building websites through HTML/CSS and Wordpress.
  • Full site design and construction.
  • Creating and implementing a CMS system so Clients and submit content including pictures, Text and CSS changes.
2/2019 - Present

Applications Specialist

Working with and manipulating PowerSchools "Performance Matters" software and reporting.

  • Building Web based surveys through a mixture of HTML, CSS and FormDef.
  • Mapping custom form fields to specific SQL database entries.
  • Manipulating Data through SQL Queries to output workable data.
  • Working with clients directly to tailer a product that best suits their needs.
  • Working with Single Sign On systems to allow unified access to our products through pre-established authenticators.
  • Establishing and testing unified logons with client IDPs using SAML and SAML 2.0.
  • Analyzing products in production for any kind of errors or bugs.
  • Working both with clients and project managers to meet deadlines via Scrum process.
  • Logging projects and updates through SmartSheet, Jira and SalesForce.
  • Utilizing both Slack and Zoom for both internal communication and when speaking directly with clients.
Menlo / K12itc
7/2018 - 1/2019
menlo.com / k12itc.com

Customer Support Analyst

Answered customer phone calls, emails and chats requesting technical assistance with their school or government IT issues.

  • Answering problem tickets through chat, phone and email ticket submission
  • Using Remote Desktop connection, VNC and SSH to solve issues remotely.
  • Working daily with Office365 Admin, Google Admin and active directory to fix permissions and access issues.
  • Working with Security Certificates in browsers to have proper SSL certification.
  • Working with various security software to make sure secure environments are secure and safe.
  • Working with ALL educational software and hardware systems troubleshooting network, AV and software issues.
  • Working and Implementing several different forms of Mobile Device Management systems.
  • Troubleshooting wireless and wired networks for issues with access, data transmission and security.
  • Working with and troubleshooting VOIP phones including server management, routing and voice mail servers.
  • Working with any and all technologies found in school systems.
  • Working with several different school districts and commercial businesses country wide.
11/2016 - 7/2018

Robitics Support and Pharmacy System Support

Assisted clients with operation and utilization of ScriptPro systems, Including custom pharmaceutical robotics and pharmacy system infrastructure.

  • Answered Problem calls and tracked issues to completion.
  • Used remote connection methods to edit customer robotics environment running on various windows OS’s from Windows NT to current.
  • Regularly worked with major pharmacies as well as their host systems to ensure that proper data was transmitted and received by our automated pharmacy robots.
  • Maintaining and editing SQL Databases.
  • Dispatching and working with traveling technicians to troubleshoot and resolve issues.
  • Regular training of customers on how to best use and utilize the pharmaceutical robots.
  • Attained DOD and NIH Security Clearances to work with high profile military and government-based pharmacies.
  • Regularly worked in Seible (Oracle) CRM software suite updating customer records and project notes.
  • Monitored and implemented transactional certificates (PKI,SSL and PCI-DDS) so pharmacies complied with both HIPPA and Data Security Standards.
Dimensional Innovations
10/2015 - 9/2016

Service and Support Coordinator

Self-driven web development for remote clients.

  • Created and implemented a metric based help desk system to be able to manage and track the problems and solutions reported by clients.
  • Track data received in an effort to shorten incident response times and improve customer and client satisfaction.
  • Worked in SalesForce to keep track of customer profiles, projects and sales numbers through our organization. Used SalesForce records and reports to predict ideal times to sell and re-sell service contracts.
  • Troubleshoot technical issues resulting in a loss of services occurring over nights or weekends.
  • Mapping and recording procedural tasks for more basic and reoccurring issues.
  • Successfully created and sold several Service Agreements which provided regular maintenance and problem resolution for several clients.
  • Installation, maintenance and repairs to client projects and sites.
  • Manipulation of Interactive Displays VIA remote desktop connection and manipulation of CSS, HTML or JSON scripting.
University of Kansas Medical Center
12/2014 - 11/2015

Network Support Administrator

  • Supported all computer and technological devices including Windows and Mac computers across the KUMC campus.
  • Troubleshoot issues with all aspects of the computer and how they connected and interacted with the KUMC network infrastructure involving Office 365, SharePoint and Blackboard Educational software.
  • Improved functionality of Macs on our system.
  • Worked with system engineering team to troubleshoot issues with Mac OSX and Active Directory as well as encrypting Apple Systems to be compliant with the schools HIPPA policies.
  • Assisted in running a service-now help desk in the Dykes Medical Library that was set up to give more one-on-one technical help to students and faculty.
Apple Inc.
1/2014 - 12/2014

Apple Care Support Agent T2 - OSX and IOS

  • Troubleshoot and resolve issues with Apple line of Professional Applications (Final Cut Pro, Logic Pro, Motion and Compressor)
  • Worked with Apple Macintosh computers assessing hardware and Operating System Issues
  • Tier 2 level advisor worked with problems that were more advanced and involved escalation to developers or genius bars for part replacement.
  • Chat Support Advisor and an IOS (iPhone and iPad) Advisor.

Extra Skills and Education

  • I have recently completed KU's Full-Stack Development Boot Camp.
  • Through this bootcamp I have gained "hands on experience" with several coding languages including: HTML5, CSS3, JavaScript, jQuery, Java, Bootstrap, Express.js, React.js, Node.js, Database Theory, Bookshelf.js, MongoDB, MySQL, Command Line, Git and more
  • I am Apple ACMT Certified (hardware repairs)
  • I am constantly picking learning through Lynda.com and PluralSite.